Building up in-house data to enhance global fleet management
Talking about establishing TCO efficiency and data transparency on a global level was Peter Szelenyi, Global Fleet Category and Regional Travel Category Manager at healthcare company Novartis. His company has 30,000 cars in 155 countries, 80 percent of which are tool cars for the sales force.
One of the key takeaways of his presentation was that old school practice does not work anymore. "The trend is outsourcing, offshoring to reduce head counts. Reallocating resources to maximise value is the way forward”, Mr Szelenyi said.
The main points in Novartis’ approach is a truly regional category management that eliminates local leakage, a local SPOC that concentrates on the local customer, a leasing product total cost analysis and last but not least, an effective e-Sourcing engine. Indeed, Novartis seems very keen on e-bidding, making sure they get the best quality at the best possible price.
"Our approach makes sure that highly relevant in-house data is cumulating centrally, so we can optimize the supply model, benchmark the countries and improve the driver service experience. Also, we assure a truly regional fleet management, a strong vendor consolidation and a maximum competition effect."
“Shared service centre delivers much more value when it owns more from the end-to-end process”, Mr Szelenyi continued. “Also, there is enough flexibility in our model to leave no country behind, taking into account different levels of maturity.”
Finally, if there is one thing that impacts his organisation, it is digitisation. The sales force pays less and less visits to the doctors, who interact with us online. That reduces the need for cars considerably."