Interviews
21 Aug 19

Mauro Kondo, Ticket Log: “The greatest asset is time”

The Fleet and Mobility Solutions Division of international financial services company Edenred manages a total of 2.8 million fuel and toll tags in 46 countries by way of its corporate management cards.

“If these cards were stacked, they would reach the height of six Eiffel towers,” says Mauro Kondo who is the commercial director of Ticket Log, Edenred’s operating brand in Brazil.

As for Ticket Log, it manages approximately one million vehicles coming from the fleets of more than 30,000 client companies in Brazil, overseeing some 2.5 billion liters of fuel and seven million spare parts every year.

Learn more about what Ticket Log is doing in Brazil in my brief talk with the executive. Mr. Kondo is also one of the newest members of the Fleet LatAm advisory board.
 
What is the main goal of Ticket Log?
 
Kondo: The greatest asset we can offer to both our customers and society is time. The market needs to look at mobility, in terms of gaining time, which is a fundamental part of our business. Ticket Log works to make commuting simpler and more flexible, regardless of where people are.
 
And what is Ticket Log’s Move Lab project?
 
Kondo: Well, like I said, we provide fleet and mobility solutions that simplify everyday life through the indispensable connection between technology and intelligence.

With that said, Move Lab is a nation-wide project aimed at reinforcing Ticket Log’s transformative goal of valuing people’s time so that they can enjoy life more.

In 2018, a total of 13 meetings were organized throughout the country. We attracted more than 500 participants from 250 companies, of which 40 presented case studies and best practices developed within their firms.
 
Could you explain some of the services Ticket Log offers?
 
Kondo: Besides Ticket Transporte which helps companies properly manage multi-modal transport, one service I’d like to highlight is Ticket Car.

Ticket Car card (source: Edenred)

It is a service which enables companies to quickly and easily remit payments and travel expense reimbursements. Basically, it facilitates the management of expenses to achieve better business profitability.

Besides using our charge card to pay for fuel and light maintenance, we have a unique differential which is called Log & Go. It is a feature which allows the card holder to pay for various modes of transportation and vehicle services.

Among them are 24-hour assistance, car wash, carsharing, recharging the local public transportation card known as “bilhete único” and most recently, taxi rides. With this, the operations manager facilitates payments and provides new mobility possibilities to its users.
 
Another tool which highly contributes to reducing costs is our specialized fleet management solution called Ticket Fleet. It is a program which configures more than 30 control parameters by monitoring the performance of vehicles and their drivers.

Besides providing card usage reports, it develops strategic action plans and follow up consultation, all in real time. This greatly contributes to mitigating the chance of undesired business results.
 
Could you give me one final takeaway for our readers? 
 
Kondo: One of our main goals is to support fleet maintenance by assisting the three main pillars of a fleet, being the head office, the fleet manager, and the drivers.

However, to achieve better results, the essence of good maintenance management comes from the establishment of a clear-cut Fleet Maintenance Policy. Fleet managers need to have a proactive policy in which specific rules are in place to guide all decision making (e.g. preventative maintenance measures).

Remember than maintenance is the second highest cost in fleet management, second only to fuel.

For more on the key insights of vehicle fleet and mobility in Latin America, join us at the Fleet LatAm Conference and Training in Mexico City taking place from 23-25 September. It will be the first event in Latin America gathering Fleet & Mobility Leaders with an international scope. 
 
 
Authored by: Daniel Bland
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