20 Feb 19

LeasePlan USA adds virtual assistant to driver app

Leasing and fleet management company LeasePlan USA has added an intelligent virtual assistance, called Elle, in its MyLeasePlan mobile app. Elle gives LeasePlan fleet drivers access to critical vehicle and fleet management related information in real-time.

The virtual assistance delivers instant knowledge and can act on various drivers’ daily requirements. Drivers can interact with the virtual assistant through voice or chat. By connecting driver and vehicle data insights, Elle aids both drivers and fleet managers in making the most of their time, improving performance and productivity.

“When a driver is faced with a challenge, or needs answers to questions like “what is my fuel card PIN?” or “I have a flat tire, where do I go for service?”, it may take several minutes or more to locate a fleet manager or call into a phone line,” said Felipe Smolka, executive vice president of transformation, who leads on strategy and innovation at LeasePlan USA. “Our goal with Elle has always been to increase independence for drivers, reducing their need to reach out to their fleet managers about day-to-day operational questions. This approach to delivering more autonomy to drivers will lead to higher fleet productivity, and more time for fleet managers to focus on their strategic goals.”

Authored by: Steven Schoefs